Refund Policy

Our refund policy ensures fairness and transparency for all customers.

Refund Eligibility

Refunds are available for damaged, defective, or incorrect items. You must report issues within 48 hours of delivery with photos.

Once we receive and verify your return, refunds are processed within 5-7 business days to your original payment method.

Personal care items, opened products, or items damaged due to misuse are not eligible for refund.

Shipping costs for returns are borne by the customer unless the item is defective or incorrect.

For refund requests, contact ecomzone.sales@gmail.com with your order details.